- Free Shipping Only in the United States. Not valid for international delivery addresses or Alaska, Hawaii, U.S. Territories, P. O. Boxes, and APO/FPO addresses.
- Standard delivery usually arrives within 4-9 business days from the shipped date, excluding holidays.
- Please allow 1-2 days of handing time.
- Orders are packed and shipped Monday – Friday only. Most orders are shipped within 24 hours from the order date. Orders placed on the weekend and select holidays are processed on the next business day.
- If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days.
Alaska, Hawaii, P. O. Box, APO/FPO
- Free Shipping is not valid for Alaska, Hawaii, U.S. Territories, P. O. Boxes, and APO/FPO addresses.
- Standard delivery usually arrives within 5-13 business days from the shipped date, excluding holidays.
Reserved Rights Regarding Returns
Insane Gene USA reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive return history indicative of “ward-robing,” an irregular or excessive return history involving worn, altered, laundered, damaged, or missing items; or, potential fraudulent or criminal activity.
Additionally, Insane Gene USA reserves the right to refuse service to any customer or entity due to similar actions as noted above.
Non-Insane Gene USA items sent to our distribution center will be discarded upon receipt.
Our office is closed on Saturdays & Sundays.
Insane Gene USA is not responsible for lost or stolen packages. Please confirm your address before submitting your order.
If your package arrives damaged, you must let us know within 24-48 hours of receiving the item and please send us to an images of the defect or damages attached together.
For any additional questions please email us at: firstname.lastname@example.org
Thank you for all the kind support!